Bean & Bug Inc. DBA Ava Terms of Service

Last updated: April 6 2026

Plain‑English Highlights (not legally binding)

What you should know What it means for you

Ava is an AI‑powered household assistant, not a doctor, lawyer, or nanny. Ava’s suggestions are informational; you remain responsible for your own decisions.

Account holders must be 18+; teens 13+ can join as supervised household members. You need to be at least 18 (or age of majority) to create an account. Teens 13+ can participate in household features under an adult's account.

We may update features, fees, or these Terms. We will give notice; continued use = acceptance.

We can suspend accounts that violate rules. Don’t break laws, harass others, or misuse integrations.

Disputes go to binding arbitration—no class actions. See §19 for details.

Our liability is capped. If Ava malfunctions, our maximum liability is what you paid in the prior 12 months (or $100, whichever is greater).

What you should know	What it means for you
Ava is an AI‑powered household assistant, not a doctor, lawyer, or nanny.	Ava’s suggestions are informational; you remain responsible for your own decisions.
Account holders must be 18+; teens 13+ can join as supervised household members.	You need to be at least 18 (or age of majority) to create an account. Teens 13+ can participate in household features under an adult's account.
We may update features, fees, or these Terms.	We will give notice; continued use = acceptance.
We can suspend accounts that violate rules.	Don’t break laws, harass others, or misuse integrations.
Disputes go to binding arbitration—no class actions.	See §19 for details.
Our liability is capped.	If Ava malfunctions, our maximum liability is what you paid in the prior 12 months (or $100, whichever is greater).

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding contract between you and Bean & Bug Inc. DBA Ava (“Ava,” “we,” “us,” “our”). By accessing or using any Ava websites, mobile/OTT apps, APIs, Chrome extensions, email or SMS bots, or related services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility & Account Registration

Account Holders. To create an account, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. By creating an account, you affirmatively represent and warrant that you meet this requirement.
Supervised Household Members. Account holders may add household members aged 13 or older as supervised participants in household features (e.g., shared schedules, task lists, group coordination). Supervised members do not have standalone accounts. By adding a supervised household member, you represent that you are the member’s parent or legal guardian (or have obtained such consent), you accept responsibility for the supervised member’s use of the Service, and you agree to these Terms and our Privacy Policy on their behalf. No one under 13 may use the Service in any capacity.
Residency & Compliance. You may use the Service only where it is lawful to do so and only for personal, non‑commercial household purposes unless separately authorized.
Accurate Information. You agree to provide true, current, and complete information and to keep it updated.
Security. Keep credentials confidential. You are responsible for all activity under your account, including activity by supervised household members, unless the access was caused by Ava’s breach of reasonable security.

3. License & Acceptable Use

Limited License. Ava grants you a personal, non‑exclusive, non‑transferable, revocable license to use the Service as permitted by these Terms.
Restrictions. You may not reverse engineer, interfere with security, resell, upload malware, harvest data, or use Ava to violate law.
Beta Features. Beta components are provided as‑is with no SLA.

4. Safety & Content Policies

You may not use the Service to:

Threaten, promote, or facilitate violence or physical harm against any person, including yourself.
Promote or glorify self‑harm or suicide.
Harass, bully, intimidate, or stalk any individual.
Exploit or endanger minors in any way.
Generate, store, or transmit content that is unlawful, defamatory, or that infringes on the rights of others.

If we become aware of content or activity that suggests imminent risk of harm to yourself or others, we reserve the right to take appropriate action, which may include disabling your account and, where required or permitted by law, reporting to relevant authorities including law enforcement or emergency services.

5. User Content & Feedback

Your Content. You retain ownership of data you upload.
License to Ava. You grant us a license to host, process, and display your content solely to operate and improve the Service.
Responsibility. You warrant rights to the content you upload.
Feedback. Ava may use feedback freely.

6. Third‑Party Services & Integrations

Use of third‑party services is subject to their own terms. Ava is not responsible for them.

7. Payments & Subscriptions

Plans & Fees. Certain features require payment. Prices are displayed before purchase.
Automatic Renewal. Subscriptions renew automatically at the end of each billing period until canceled. You will be charged the then‑current subscription rate.
Trials. Free trials convert to paid plans at the end of the trial period unless canceled before the trial expires.
Cancellation. Subscriptions must be canceled through your device’s app store subscription settings, including the Apple App Store or Google Play Store, as applicable. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of that period.
Refunds. Refunds for subscriptions purchased through the Apple App Store or Google Play Store are governed by the respective platform’s refund policies. To request a refund, contact Apple or Google directly through their standard refund processes. No partial refunds are provided for unused portions of a billing period except where required by applicable law.
Taxes. You are responsible for all applicable taxes. Prices may not include taxes, which will be added where required.
Post‑Cancellation Data Retention. After subscription cancellation, your account data may be retained in an inactive state for up to 90 days. After this period, we may begin deleting or de‑identifying data from our active systems in the ordinary course. To request earlier deletion, email legal@hiava.xyz.

8. AI Output & Professional Disclaimers

Ava uses AI models; output is informational, not professional advice. Verify before relying.

9. Prohibited Data

Do not submit Protected Health Information (PHI) as defined by HIPAA, medical diagnoses, prescriptions, Social Security Numbers, full credit or debit card numbers, bank account numbers, tax identification numbers, or other sensitive financial data. Ava is not designed to store, process, or safeguard regulated health or financial information, and we disclaim all liability for any such data you choose to submit. Do not submit personal data about children under 13.

10. Intellectual Property

Ava trademarks and software are our property. No rights are granted except as expressly stated.

11. Modification & Termination

We may modify, suspend, or discontinue any part of the Service at any time. You may delete your account at any time. We may suspend or terminate accounts that breach these Terms.

Permanent Data Deletion. To request permanent deletion of your account data, email legal@hiava.xyz. We will process deletion requests within 30 days. We may retain or preserve limited data where required or permitted by law, needed for security or fraud prevention, necessary to resolve ongoing disputes, or retained in backups until overwritten in the ordinary course.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” AVA DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of Liability

AVA’S AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID AVA IN THE PRECEDING 12 MONTHS, OR (B) USD $100.

14. Indemnification

You agree to defend and indemnify Ava against claims arising from your misuse of the Service.

15. Governing Law

These Terms are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict‑of‑law principles.

16. Export & Sanctions Compliance

You affirm you are not on U.S. denied‑party lists and will comply with export laws.

17. DMCA & IP Complaints

Notice copyright concerns to legal@hiava.xyz.

18. Changes to Terms

Material revisions will be posted 15 days in advance.

19. Dispute Resolution — Arbitration & Class‑Action Waiver

Binding Arbitration. Disputes resolved by AAA arbitration in New York County, New York.
No Class Actions. Claims must be brought individually.
Opt‑Out. Email legal@hiava.xyz within 30 days to opt out.

20. Severability

If a provision is unenforceable, the remainder remains in effect.

21. Entire Agreement

These Terms plus the Privacy Policy are the entire agreement.

Contact

Bean & Bug Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
Email: legal@hiava.xyz Support: hello@hiava.xyz

By using Ava you acknowledge that you have read, understood, and agree to these Terms.