Closing those tabs in your head, one by one

Most people can get started in just a few minutes.

Open AVA’s calendar settings and choose the calendar provider you want to connect. Sign in with the account where most of your family-related information arrives, review and approve the requested permissions, then choose the calendars you want AVA to use.

AVA is optimized for Google accounts today and begins surfacing useful suggestions once your account is connected.

AVA can only use calendars available through the Google account you connected and the permissions granted to that account. In AVA, you can choose which calendars AVA should use.

Calendar access allows AVA to show your schedule and, when you ask it to, create or update events. If a requested permission is not granted, some calendar features may not work.

For AVA’s current shared-calendar flow, the Google account connected to AVA must have “Make changes and manage sharing” permission for that calendar.

1. On a computer, open Google Calendar.
2. Under “My calendars,” find the shared calendar.
3. Open the calendar menu and select “Settings and sharing.”
4. Under “Share with specific people or groups,” find the Google account connected to AVA.
5. Set its permission to “Make changes and manage sharing.”
6. Return to AVA and refresh or reconnect the calendar if needed.

If someone else owns the calendar, that person or someone with permission to manage sharing must grant access to the Google account you connected to AVA.

Read Google’s calendar-sharing guide

Check the following:

• The correct Google account is connected to AVA.
• That account can see the shared calendar.
• The account has the permission required by AVA’s current shared-calendar flow.
• The shared calendar is selected as a calendar AVA can write to.
• A work or school administrator has not restricted calendar sharing.
• Every required Google Calendar permission was completed during connection.

After correcting the permissions, reconnect Google Calendar in AVA and try again.

Not without you. AVA surfaces suggestions and prepares things for you, but you decide what moves forward. You're always in control.

AVA connects to the tools you already use, like email and calendar, and learns from the information that you share with AVA directly.

Yes. You can share updates, plans, and reminders so everyone stays on the same page, without everything living in one person's head.

Nothing breaks. AVA will surface it again at the right time or adjust based on what matters most. You're never penalized for ignoring something.

No. AVA is designed to support you, not replace you. You still make decisions. AVA helps reduce the mental load of keeping track and following through.

No. AVA is designed to fit into your life, whether you check in daily or just when you need help.

You can edit, ignore, or correct anything AVA suggests. AVA improves over time based on your feedback and preferences.

If a feature is not working, confirm that AVA is up to date, retry the relevant connection, and note the affected calendar provider and any error message before contacting AVA support.

hello@hiava.xyz

If you notice you haven’t received notifications from AVA in a while, try signing out of AVA and signing back in. That often restores notification delivery. If notifications still aren’t coming through after you sign back in, contact AVA support.

hello@hiava.xyz

AVA keeps track of helpful context such as schedules, preferences, and past actions so it can support you better. AVA uses this information to help you, not for advertising.

You can review or remove AVA’s access from your Google Account at any time. Removing access will stop Google-dependent calendar features from working until you reconnect.

Manage apps connected to your Google Account

Cancel your subscription

Subscriptions purchased through the App Store are managed by Apple.

1. Open the Settings app.
2. Tap your name.
3. Tap “Subscriptions.”
4. Select AVA.
5. Tap “Cancel Subscription.”

If there is no Cancel button or Apple shows an expiration date, the subscription is already canceled.

Read Apple’s subscription-cancellation guide

Request a refund

App Store refund requests and eligibility are handled by Apple. AVA cannot issue an App Store refund directly.

1. Go to Apple’s Report a Problem website.
2. Sign in with the Apple Account used for the purchase.
3. Choose “I’d like to.”
4. Choose “Request a refund.”
5. Select a reason, then choose “Next.”
6. Select AVA or the relevant AVA subscription or purchase.
7. Choose “Submit.”

Apple says updates are generally available within 24 to 48 hours. If Apple approves the request, the funds may take additional time to return to your payment method.

Requesting a refund does not necessarily cancel your subscription. If you do not want it to renew, cancel the subscription separately in iOS Settings.